Terms & Conditions of Sales

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TERMS OF SALES
  1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
  1. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
  1. Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
  1. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
  1. Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail.All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Cancellation fees for a standard reservation excluding promotions and special offers:
Annual payment more than 60 from arrival: €45 administration fee
Cancellation between 60 days and 31 days before arrival: 30% of the package
Cancellation within 31 days of arrival: 100%
EXEPTION: due to the current situation of the SARS-COV 2 epidemic and excluding any other reason, if the government of your country of origin or the French government imposes legislation preventing you from making your trip , you will be reimbursed for a €30 administration fee + any bank charges.
Promotions and special offers:
Cancellation costs are indicated in the offer.
  1. Consumption of the service
Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
  1. Responsibility
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
  1. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
  1. Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site.Unless otherwise stated on the booking platform, additional services are not included in the price. Local taxes, tourist taxes, known on January 1, 2022, are included in our rates. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
The basic package includes, in the service charges, cleaning before your arrival and on your departure, towels, tea towels and sheets provided, beds made on your arrival ONCE ONLY, for 1 accommodation.If you book several accommodations and/or several dates of stay, in accordance with our conditions of sale, it will be automatically added to you following your reservation if you do not add it to your basket, for as many accommodations and stays as you have booked.
The basic package includes, in the service charges, cleaning before your arrival and on your departure, towels, tea towels and sheets provided, beds made on your arrival ONCE ONLY, for 1 accommodation over 1 stay. If you book several accommodations and/or several dates of stay, this package will be automatically added to you following your reservation, if you do not add it to your basket, for as many accommodations and stays as you have reserved.

If you book from a non-euro area, exchange fees and bank charges are your responsibility.
  1. Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, ) according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment on the date of the start of the charges at 100%. The prepayment is called a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, by way of fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
A deposit of 150 € per gite will be requested on your arrival to cover any damage to the furniture or equipment made available. It will be returned to you no later than 8 days after the end of your stay, the time for a thorough inventory.
If you book from a non-euro area, exchange fees and bank charges are your responsibility.
  1. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data.In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
  1. Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
  1. force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
  1. Litigation
We ask our visitors to immediately report any problems or malfunctions to us. Indeed, most problems can be resolved immediately for better comfort during your stay.
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
  1. Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties.No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.

16 -FIGHT AGAINST DISCRIMINATION
Discrimination is not a recent phenomenon and remains difficult to combat despite, in recent years, the adoption of increasingly repressive laws against the perpetrators of discriminatory acts and the creation of the High Authority for the Fight against Discrimination and for Equality (HALDE) in December 2004. The institution was replaced by the Defender of Rights on 1 May 2011. Cases of discrimination are numerous and are present in all areas of daily life such as access to employment or housing, enrollment in school or going to a discotheque.
The principle of equality between individuals nevertheless remains a fundamental right enshrined in numerous French, European and international legal texts.The main legal texts relating to the fight against discrimination can be consulted in the section reference texts, discrimination .

This discrimination is however put in place by many governments currently under the pretext of a health crisis.

As a result, our lodges welcome anyone without distinction "operated between natural persons on the basis of their origin, their sex, their family situation, their pregnancy, their physical appearance, the particular vulnerability resulting from their economic situation, apparent or known to its author, their surname, place of residence, state of health, loss of autonomy, disability, genetic characteristics, morals, sexual orientation, gender identity, age, their political opinions, their trade union activities, their ability to express themselves in a language other than French, their membership or non-membership, real or supposed, of an ethnic group, a Nation, a so-called race or a particular religion. »
Without either distinction according to its vaccination status whatever it is.

17- Rules of life
The Passage is a complex of 4 gîtes, next to each other, surrounding a common central courtyard.
This place welcomes people from all walks of life, of all social positions, of all sizes, of all colors, with or without disabilities and from all over the world. We each have our customs and habits, our lifestyles...
We therefore ask everyone to behave with respect for the other. Anyone you meet in the access corridor or the central courtyard is, like you, a tenant, a vacationer. Politeness and courtesy are required.
The central courtyard is furnished with tables and chairs and a barbecue is available free of charge.We thank you for leaving the premises clean and tidy. Take advantage of this place to get to know each other and share moments of conviviality!
You can party in your respective lodgings always having in mind not to disturb others. We ask for silence from 11:00 p.m. until 8:00 a.m. Given the thickness of the walls of this old building, a normal conversation (inside) does not get along with the neighbors. On the other hand, whether from your private terrace or the central courtyard, you are likely to annoy your neighbors.
A deposit of 150 € is requested upon your arrival. This is to ensure that you leave the premises in a proper state of cleanliness and to guarantee against major damage.
A broken glass or plate does not matter and you will not be charged. On the other hand, if you forget to report it, the next tenant will not have it, and that is important.

18- My personal commitment
I, Anaïs, owner of the premises, undertake to ensure that your stay at The Passage is as pleasant as possible. Don't hesitate to ask me to improve your stay, your comfort and especially at the slightest problem. It often takes very little to solve a problem or simply improve a stay.
I tried to think of everything that seems essential to me, both in kitchen equipment and in bedrooms and bathrooms.It is difficult to equip 4 gîtes as you would your own house, but if you are missing something (a cake pan, an electric beater, a fondue set, 3 eggs, etc.), please let me know. ask, I can probably help you out.
Also remember to submit your comments and ideas which could, at a lower cost, improve the comfort of each gîte!
I wish you a wonderful stay in The Passage hoping that you will make a good move in history and discover stories...

19- Translation
These general conditions of sale have been written in French and translated by a computer. The translation can therefore sometimes be erroneous, I apologize for that.
This is why only the French version has the force of law in the event of a dispute.